Note

 

This documentation supports the 20.15.02 version of Remedyforce.

To view the latest documentation, click

Cloning tasks

If you have a task that needs to be performed for multiple categories, you can clone the task, modify the category, and reuse the task record.

To clone a task

  1. Click the Remedyforce Console tab.
  2. From the View menu, select Tasks.
  3. From the list of tasks, select the task that you want to clone.
  4. From the Actions menu, select Clone.
    The New Task form is displayed, and the values of the fields in the task that you have cloned are displayed. Although the Priority~ field value shows the value from the original record, updating the Urgency or Impact field value recalculates the priority after the record is saved.
  5. In the New Task form, make the required modifications.
  6. Click Save.
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