If you have a task that needs to be performed for multiple categories, you can clone the task, modify the category, and reuse the task record.
To clone a task
- Click the Remedyforce Console tab.
- From the View menu, select Tasks.
- From the list of tasks, select the task that you want to clone.
- From the Actions menu, select Clone.
The New Task form is displayed, and the values of the fields in the task that you have cloned are displayed. Although the Priority~ field value shows the value from the original record, updating the Urgency or Impact field value recalculates the priority after the record is saved.
- In the New Task form, make the required modifications.
- Click Save.