Change management

Change Management enables you to make changes in a controlled way, reduce the risk to timely delivery of services, and align with business objectives. You can assess the scope of a change and perform impact and risk analysis.

The following topics are provided:

• Overview of change management
• Creating a change request by applying a template
• Creating a change request without a template
• Cloning change requests
• Changing the change request owner
• Editing change requests
• Recording submission of a back-out plan
• Viewing the impact of change requests on CIs
• Detecting and resolving collisions in change requests
• Closing change requests
• Reopening change requests
• Using the change schedule
• Working with change assessments
• Responding to change requests
• Performing actions on change requests

Related topics

Working with records

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