Permissions for new objects and fields in 20.14.02
The following table lists the profile-level access that you must configure for the new objects and fields that have been added in 20.14.02. For information about when to configure the profile-level access, see Manually configuring permissions for profiles after upgrade.
Note
If you are upgrading from 20.14.01, you must assign profile-level permissions for new Visualforce pages, Apex classes, objects, and fields in versions 20.15.01 and 20.14.02. For information about the profile-level access that you must configure for the new objects and fields that have been added in 20.15.01, see Permissions for new objects and fields in 20.15.01.
You must configure profile-level access for the following new or updated objects in 20.14.02:
Broadcasts
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Broadcast ID+ | None | Read | Read | Read |
<BLANK> | None | Read | Read | Read |
Launch Console | None | Read | Read | Read |
Change Collisions
The Change Collisions object is new in version 20.14.02. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read |
| ServiceDesk Staff | Read, Create, Edit |
| ServiceDesk Change Manager | Read, Create, Edit |
| System Administrator | Read, Create, Edit, View All, Modify All |
The following table lists the required permissions that you must assign for the fields in this object.
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Change Request - 1 | Read | Read | Read | Edit |
Change Request - 2 | Read | Read | Read | Edit |
Collision State | Read | Read | Read | Edit |
ConfigurationItem | Read | Read | Read | Edit |
Change Requests
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Collision | Read | Read | Read | Read |
Collision Detection State | Read | Edit | Edit | Edit |
Chat Details
The Chat Details object is new in version 20.14.02. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read, Create, Edit |
| ServiceDesk Staff | Read, Create, Edit, Delete |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
The following table lists the required permissions that you must assign for the fields in this object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Chat Instance | Edit | Edit | Edit | Edit |
Is Message Read | Edit | Edit | Edit | Edit |
Message | Edit | Edit | Edit | Edit |
Sender | Edit | Edit | Edit | Edit |
Sequence | Read | Read | Read | Read |
Chat Instances
The Chat Instances object is new in version 20.14.02. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read, Create, Edit |
| ServiceDesk Staff | Read, Create, Edit, Delete |
| ServiceDesk Change Manager | Read, Create, Edit, Delete |
| System Administrator | Read, Create, Edit, Delete |
The following table lists the required permissions that you must assign for the fields in this object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Chat Detail Count | Read | Read | Read | Read |
Client | Edit | Edit | Edit | Edit |
Staff | Edit | Edit | Edit | Edit |
Custom Actions
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Type | Read | Edit | Read | Edit |
Fulfillment Inputs
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Tooltip | Read | Read | Read | Edit |
URL | Read | Read | Read | Edit |
Incidents
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
<BLANK> | Read | None | None | None |
Knowledge Articles
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Linked Accounts | Read | Edit | Edit | Edit |
Request Definitions
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
URL for More Information | Read | Read | Edit | Edit |
Prefix the Prompt/Question to user input | Read | Read | Edit | Edit |
Users
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
Account Name | Read | None | None | None |
Assign Remedyforce License | None | Edit | Edit | Edit |
Chat Status | Read | Edit | Edit | Edit |
Enable Chat | Read | Read | Read | Edit |
Last Available Time | Read | Read | Read | Read |
Out of Office | Read | None | None | None |
Related topics
Configuring permissions for profiles after upgrade from 20.14.01
Permissions for new Visualforce pages in 20.14.02
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