Importing data to custom attributes

If you have data in your SCCM, BMC Atrium Discovery, BMC BladeLogic Client Automation, BMC FootPrints Asset Core, and Dell KACE database that is not mapped to the fields in the CMDB staging or Base Element object, you can import this data into custom attributes and define the mapping of the corresponding fields in the data source database to these custom attributes.

The following steps provide an overview of how to import data into the custom attributes of a CI:

1. Create the required custom attribute for a CI.
2. In Salesforce, make the custom attribute available in the CMDB staging object.
3. Import data into the custom attributes for the CI. For example, you want to import data into a text type custom attribute, Location, in the Computer System class in CMDB (BMC_ComputerSystem).

To import data to custom attributes

1. Create the required custom attribute for a CI.
   For the referred example, create the Location (text type) custom attribute for the Computer System class (BMC_ComputerSystem).
2. Perform the following steps to make the custom attribute available in the CMDB staging object:
   1. Navigate to Setup > Create > Objects.
   2. Click CMDB Staging.
   3. In the Custom Fields & Relationship section, click New.
   4. Select the data type of the custom attribute that you have created, and click Next.
      For the referred example, you had created a custom attribute, Location, of data type Text, so select Text.
   5. In Field Label, enter the name of the custom attribute.
      For the referred example, enter Location.
   6. In Field Name, enter the CI acronym, an underscore character, and then enter the name of the custom attribute.
      For the referred example, you had created a Location custom attribute for the Computer System class (BMC_ComputerSystem), so enter CS_Location in Field Name. In CS_Location, CS refers to the acronym used for the BMC_ComputerSystem CI. The following table provides a list of valid acronyms for particular CIs.
   7. Click Next.
   8. On the Step 2. Enter the details page, click Next.
   9. On the Step 3. Establish field-level security page, click Next.
   10. On the Step 4. Add to page layouts page, click Save.
       You can now import data into the custom attribute.
3. Import data into custom attributes for the CI.

Valid list of acronyms for CIs