Enabling global search as the default option in Remedyforce Console list views

In the list views in the Remedyforce Console, staff members can filter records based on specific keywords that they provide in the Search box. The Search within the filtered view: viewName check box in the Search box enables staff members to specify the set of records on which the search must be performed. After the upgrade to BMC Remedyforce 20.15.01, this check box is selected by default for all users, and search is performed on only those records that are available in the filtered list view. Users can choose to clear the check box for each search operation based on their requirements.

To enable global search as the default option, perform the following procedure. The Search within the filtered view: viewName check box is cleared by default for all users, and, search is performed on all records that belong to the selected module in the list view.

To enable global search as the default option in Remedyforce Console list views

1. Click the Remedyforce Administration tab.
2. On the Home page, click the Application Settings tile, and from the menu, select Custom Settings.
3. On the Custom Settings page, in the Action column for Remedyforce Settings, click Manage.
4. In the Action column of the AllowGlobalSearchInConsole custom setting, click Edit.
5. In the value box, replace FALSE with TRUE.
6. Click Save.

Related topics

Overview of the Remedyforce Console tab.

Configuring the default search option for list views in the Remedyforce Console