Enabling BMC Remedyforce mobile application on the Salesforce1 platform

You can work with incidents and tasks, and view broadcasts, by using BMC Remedyforce on the Salesforce1 mobile platform with the appropriate settings enabled.

To enable BMC Remedyforce mobile application on the Salesforce1 platform

1. To enable Salesforce1 for your organization, perform the following actions:
   1. Navigate to Setup > Mobile Administration > Salesforce1 > Settings
   2. On the Salesforce1 settings page, select the Enable the Salesforce1 mobile browser app check box
   3. Click Save.
2. To add the BMC Remedyforce Mobile application to the Salesforce1 platform, perform the following actions:
   1. Navigate to Setup > Mobile Administration > Mobile Navigation.

   2. On the Navigation Menu Item page, from the Available list, select Remedyforce Mobile and use the right arrow key to move it to the Selected list.

      If you want to set Remedyforce mobile application as the landing application after you log on to Salesforce1, you must keep it at the top of the Selected list. In this case, based on the network bandwidth, when a staff member logs on for the first time, the Remedyforce mobile application might take a little longer than usual to load.
      
      You can customize the landing page for the Salesforce1 platform to display your custom branding. For more information, see https://help.salesforce.com/HTViewHelpDoc?id=customize_sf1_branding.htm&language=en_US.

   3. Click Save.
3. To enable Salesforce1 for a user:
   1. Click the Remedyforce Administration tab.
   2. On the Home page, click the Manage Users tile, and from the menu select Add and Edit User.
   3. In the Action column, click Edit next to the user name.
   4. In the General Information section, select the Salesforce1 User check box.
   5. Click Save.