Displaying additional information for service requests in the home page

As a system administrator, you can enable the user to view more information in the Self Service home page related to the service request. By default, the title and description of the service request along with corresponding image is displayed.

1. Navigate to Setup > Create > Objects.
2. In the Custom Objects page, click Request Definition.
3. In the Field Sets section of the Request Definition object, click Edit in the Action column for the Self Service: Service Request Details field set.

4. From the object palette, drag-and-drop the required fields to the In the Field Set list.
   For example, drag-and-drop the Category field to the In the Field Set list. The service request displays all the fields that were added to the In the Field Set list. The order in which the custom fields appear for the service request depends on the order in which the custom fields are arranged In the Field Set list. You can rearrange the fields In the Field Set list by dragging and dropping.

   Note

   When you add fields from a field set, these fields appear on the form in the order in which these fields appear in the field sets except the Description field. If the Description field is present in the field set, the Description field is always displayed at the top.

5. Click Save.