This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu.

Creating tasks by applying a template

To help ensure accuracy and completeness, BMC recommends that you use a template to create a record. A template ensures consistency in the way information is captured. Your administrator can define templates for common tasks.

To create tasks by applying a template

  1. Click the Remedyforce Console tab.
  2. From the View menu, select Tasks and click New.
  3. In the Client ID field, select the client.
  4. In the Template field, click .
  5. In the Templates window, select the required template.
    After you select a template, the fields from the template are populated without clicking Save


    If you have a field of type Text Area (Rich) on the form, the selected template field values are not shown on the form immediately. The fields from template are populated when you save the record.

    To create recurring records, select a template on which recurrence is defined. All the recurring records are created at the same time using the same template information. The recurrence information is stored in the Recurrence field. You cannot apply a recurring template for a record where the Recurrence field already contains information.


    Recurring records are created only when you apply the recurring template to at least one record.

    You cannot associate recurring tasks to recurring incidents or change requests.

  6. Enter other information about the task, and click Save.
    For more information, see Task fields.

    If the system administrator has activated the Notify the client when a task is created workflow, an email message is sent to the client of the task when you create the task. If you select a lead as the client of the task, no email message is sent.

    When a record is created, the following action is recorded in the Task History section that tracks the date and time when a record is created and the user details:

    Changed Status to Opened

Related topics

Creating templates

Configuring general application settings

Was this page helpful? Yes No Submitting... Thank you