This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu.

Creating and configuring an SRD

A service request definition (SRD) is a service request template that is available to clients through Self Service. SRDs provide the options required to facilitate the selection and execution of delivery for a service request. These options can include attributes such as categorization, effective start and end dates, or pricing information.


Only system administrators can create, copy, and delete service request definitions. Staff members can view existing service request definitions.

The following topics are provided:

Was this page helpful? Yes No Submitting... Thank you


  1. Tr Bradley

    how do you change the SRD Status field?

    May 02, 2019 12:59
    1. Punam Saxena

      Hi Tr Bradley,

      You can change the values in the Status field by going to the Request Definition object and editing the picklist values of the Status field.

      Let me know if that is what you needed.



      May 13, 2019 05:27
      1. Tr Bradley

        Thank you! (should have thought of that, but a note in the doc would be of help too).

        May 14, 2019 08:14