Configuring fields on the Close form
You can add or remove fields from the Close form for the following objects:
- Incident
- Task
- Problem
- Change Request
- Release
- Broadcast
If the fields that you want to add to the Close form do not exist for an object, add them to the object first. For more information, see https://help.salesforce.com/htviewhelpdoc?id=adding_fields.htm&siteLang=en_US. If you mark a custom field as required, an error message is shown to the user if no value is specified for the field.
The following table lists out-of-the-box fields that cannot be removed:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
To add or remove fields on the Close form
- Click the Remedyforce Administration tab.
- On the Home page, click the Manage Objects tile, and from the menu, select the object that you want to add or remove.
- Click Field Sets.
- In the Action column, click Edit for the Close Form field set.
- Perform one of the following actions:
- To add fields to the field set, drag the required fields from the palette to the In the Field Set list.
- To remove a field from the field set, from the In the Field Set list, select the field, and click
.
- Click Save.
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