Closing service requests

When a staff member resolves a service request that you have created for an issue, the staff member enters the solution in the Solution field. If the solution resolves the issue to your satisfaction, you can close the service request.

To close a service request

1. On the Self Service Home page, click the View Tickets and Requests tile.
2. Double-click the service request that you want to close.
3. Click Close.
4. In the confirmation dialog box, click OK.
   The service request is marked as completed.