Note

 

This documentation supports the 20.15.01 version of Remedyforce.

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Checking in the draft version of a published knowledge article

You can check out published knowledge articles to update fields in the Article Details section, and apply the changes only when they are finalized. To apply your changes to the published version of the knowledge article, you must check in the draft version. When you check in the draft version, you can delete or retain it for further editing. Users continue to access the published knowledge article until you check in the changes.

To check in the draft version of a published knowledge article

  1. Click the Knowledge Articles tab.
  2. In the Article ID column, click the ID of the knowledge article that you have checked out for editing.
  3. On the Knowledge Article page, click the link to the draft version of the knowledge article.
  4. (Optional) To open the original knowledge article, click the knowledge article link.
  5. To apply your changes to the published version of the knowledge article, click Check In.
  6. In the pop-up window, perform one of the following actions:
    • To check in your changes and retain the draft version for further editing, select Update the original article and continue editing the draft version.
    • To check in your changes and delete the draft version, select the Update the original article and delete the draft version.
  7. To check in your changes, click OK.

Related topic

Enabling users to check out published knowledge articles for editing

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