Adding new options to the Incident Source field

If you want to use BMC MyIT with BMC Remedyforce, ensure that the MyIT option is available in the Incident Source field. If the MyIT option is not available, add the option to the field.

To enable your staff members to create incident by using Remedyforce Chat, add the Chat option to the Incident Source field.

To add the new options to the Incident Source field

1. Navigate to Setup > Create > Objects.
2. Click Incident.
3. In the Custom Fields and Relationships section, click Incident Source.
4. In the Picklist Values section, click New.
5. Enter MyIT and Chat.
   If the MyIT option is already available, skip adding it to the field.
6. Click Save.