Accessing the Asset Core Actions menu
If your system administrator has enabled the integration between BMC Remedyforce and BMC Client Management, and you are a valid BMC Client Management administrator, you can use the Asset Core Actions menu to perform actions and deploy operational rules on BMC Client Management devices. The Asset Core Actions menu is available from the following forms:
- Configuration Items List view (accessed from the CMDB Manager)
- Instance Editor (accessed from the CMDB Manager)
- Incident form (accessed from the Remedyforce Console, Incident Console, or Incidents tab)
The following table lists the actions that you must perform to access the Asset Core Actions menu on each form.
| Form | Perform the following actions |
|---|---|
| Configuration Items List view | Click the Note: The actions on the Asset Core Actions menu are available only if the selected CI is a BMC Client Management device. |
| Instance Editor | Click the Note: The Asset Core Actions menu is displayed only if the CI is a BMC Client Management device. |
| Incident form (accessed from the following tabs) | |
| From the Agent Tools menu for an incident or service request, select CI Actions. Note: If your system administrator has configured the integration with version 11.7 or later of BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core) and enabled the enhanced UI, selecting the CI Actions option opens the CI Actions window. The Actions menu in the CI Actions window displays the same options as the Asset Core Actions menu. For more information, see Managing BMC Client Management devices from the CI Actions window. |
| Incidents | For an incident or service request, click CI Actions. Note: The enhanced UI (CI Actions window) is not supported on the Incidents tab (Salesforce page layout). Clicking the CI Actions button always displays the Asset Core Actions menu. |
For information about the actions that you can perform by using the Asset Core menu, see Asset Core Actions menu options.
The behavior of the actions on the Asset Core Actions menu differs based on the version of BMC FootPrints Asset Core that is integrated with BMC Remedyforce. For more information, see How actions on the Asset Core Actions menu work based on the availability of the enhanced UI.
Unavailability of the Asset Core Actions menu or the menu options
The Asset Core Actions menu is disabled or the options of the Asset Core Actions menu are unavailable if the following conditions are met:
- In the Configuration Items List view or Instance Editor form, you have selected a CI that is not a device in BMC Client Management.
- In the Incidents form, you have linked a CI that is not a device in BMC Client Management.
- The selected BMC Client Management device is unreachable or deprecated.
Note
If the linked device is unreachable, the actions of the Asset Core Actions menu are unavailable. When you click the Asset Core Actions menu, an error message is displayed.
Also, you might not be able to run an action from the Asset Core Actions menu on a device because of the following reasons:
- The device is not found.
- The device is deprecated in BMC Client Management.
- You do not have the rights to perform the action.
- The action is unavailable for the device.
- Your BMC Client Management authentication has failed.
How actions on the Asset Core Actions menu work based on the availability of the enhanced UI
The following table highlights how actions on the Asset Core Actions menu work differently based on the availability of the enhanced UI for the BMC Remedyforce integration with BMC Client Management. For more information about the actions on the Asset Core Actions menu, see Asset Core Actions menu options.
| Action | Description |
|---|---|
| Version 11.7 and later (with enhanced UI enabled) | |
Selecting the following actions:
| Downloads a JNLP file. You must open the JNLP file with Java Web Start to start the BMC Client Management console and perform the selected action. |
Selecting the following actions:
| Performs the corresponding action on the BMC FootPrints Asset Core device without starting the BMC Client Management console |
Selecting the following actions:
| Displays the corresponding device data on a separate tab in the CI Actions window. The BMC Client Management console is not started to perform these actions. Note: You can also perform other actions on the selected device from within the CI Actions window. For more information, see Managing BMC Client Management devices from the CI Actions window. |
| Version 11.7 and later (with enhanced UI not enabled) and Version 11.6 | |
Selecting any except the following actions:
| Downloads a JNLP file You must open the JNLP file with Java Web Start to start the BMC Client Management console and perform the selected action. |
| Selecting the Audit Now action | Sends the audit request to the device, without starting the BMC Client Management console |
| Selecting the Advanced Actions option | Opens the Select From Asset Core Operational Rules window |
| Selecting the Inventory Summary action | Opens the Asset Summary page |
Note
For information about the prerequisites and browser settings for starting the BMC Client Management console, see Starting the BMC Client Management console from the CMDB Manager.
Asset Core Actions menu options
The following table describes the Asset Core Actions menu options that represent actions that you can run on a BMC Client Management device from BMC Remedyforce. The table also describes the difference in behavior of the Asset Core Actions menu options based on the version of BMC Client Management that is integrated with BMC Remedyforce and the availability of the enhanced UI.
To work in BMC Client Management or to perform additional actions other than the actions available on the Asset Core Actions menu, you can also start the BMC Client Management console from the CMDB Manager. For more information, see Starting the BMC Client Management console from the CMDB Manager.
Note
Some of the menu options might be disabled based on the type of device on which you are running the actions, the actions configured for the device, and the access rights configured for your BMC Client Management account. For more information, see Unavailability of the Asset Core Actions menu or the menu options.
| Asset Core Actions menu option | Description | BMC FootPrints Asset Core version 11.7 and later (with enhanced UI enabled) | BMC FootPrints Asset Core version 11.6 or 11.7 and later (with enhanced UI disabled) |
|---|---|---|---|
| Inventory Summary | Displays the inventory summary of the device. The summary includes details about the hardware, software, license, security, financial, and operational rules' action history. | On the Asset Summary: CIinstanceName tab in the CI Actions window, displays the inventory summary of the device on the CI Actions window | Displays the inventory summary of the device on the Asset Summary page |
| Remote Control | Enables you to execute any required functions on the device or take control to help the local user | Opens the Remote Control node of BMC Client Management, where you can start a remote control session with the device | |
| File System | Enables you to copy, move, rename, and delete directories and files. You can also edit text files within the privacy restrictions set up by the user or administrator of the device. | Displays the directory structure and files of the device | |
| Registry | Enables you to access and update the Microsoft Registry. You can add, modify, and delete registry keys and connected values | On the Registry- CIinstanceName tab in the CI Actions window, displays the registry keys for the selected device | Opens the Registry node of BMC Client Management |
| Windows Events | Enables you to view and follow all events logged on a device running a Windows operating system | On the Events- CIinstanceName tab in the CI Actions window, displays all events logged on the selected device running a Windows operating system | Opens the Events node of BMC Client Management |
| Process Management | Enables you to view the programs and processes running on the device and monitor key indicators of your computer's performance. You can view the status of the programs that are running and end programs that have stopped responding. You can also assess the activity of running processes by using as many as 15 parameters, and see data on CPU and memory usage. | On the Processes- CIinstanceName tab in the CI Actions window, displays the programs and processes running on the selected device | Opens the Process Management node of BMC Client Management |
| Services | Enables you to start, stop, and restart services running on the device. You can also view the properties of the services running on the device. | On the Services- CIinstanceName tab in the CI Actions window, displays the services that are running on the selected device | Opens the Services node of BMC Client Management |
| Audit Now | Sends an audit request to the device. After the audit request is finished, the latest device information is generated and uploaded to the BMC Client Management database. | Sends the audit request to the device, without starting the BMC Client Management console | |
| File Transfer | Enables you to transfer files between the device and the computer that you are using to access BMC Remedyforce. You can also create, delete, and rename files and directories. | Opens the File Transfer node of BMC Client Management | |
| Check Connection | Sends a request to the device to verify that the device is reachable | Sends a request to the device to verify that it is reachable, without starting the BMC Client Management console | Starts the BMC Client Management console to verify that the device is reachable |
| Reboot | Sends a request to reboot the device | Sends a request to the reboot the device, without starting the BMC Client Management console | Starts the BMC Client Management console to reboot the device |
| Shut down | Sends a request to shut down the device | Sends a request to shut down the device, without starting the BMC Client Management console | Starts the BMC Client Management console to shut down the device |
| Wake up | Sends a request to wake up the device | Sends a request to wake up the device, without starting the BMC Client Management console | Starts the BMC Client Management console to wake up the device |
| Advanced Actions | Enables you to select the operational rule that you want to deploy on the device | In the CI Actions window, you must click Advanced Actions from the Actions menu or expand the Advanced Actions panel. All operational rules that are available for the BMC Remedyforce integration with BMC Client Management are listed in the panel. | Opens the Select From Asset Core Operational Rules window, which lists all of the operational rules that are available for the BMC Remedyforce integration with BMC Client Management |
Note
The Advanced Actions option is displayed only if you access the Asset Core Actions or CI Actions window from the Incident form. The CI Actions window is not supported on the Incidents tab.
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