BMC Helix Multi-Cloud Service Management, an add-on offering to Remedy IT Service Management (ITSM) and BMC Helix IT Service Management (ITSM), addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Service Management provides an out-of-the-box configuration that facilitates the integration of Remedy ITSM with multiple cloud service providers and multiple development tracking tools.
Review the following use cases to understand how BMC Helix Multi-Cloud Service Management helps make service management more effective.
|Incident brokering for multiple vendors||Incident management for multiple vendors using BMC Remedy with Smart IT.|
|DevOps integration with multiple Atlassian JIRA Software instances||Facilitate DevOps practices across your organization using Remedy ITSM and Jira.|
|Incident consolidation||Consolidate vendor tickets in to Remedy ITSM.|
|IT operations management integration between Azure Monitor and Remedy ITSM||Enable ticket creation and status updates in Remedy ITSM based on Azure alerts.|
|Incident creation from TrueSight Operations Management events||Enable incident creation in Remedy ITSM when an event is generated in TrueSight Operations Management.|
|Incident creation from IBM QRadar offenses||Enable incident creation in Remedy ITSM when an offense is generated in IBM QRadar.|