Troubleshooting system issues
This topic includes information about troubleshooting system issue in BMC Helix Multi-Cloud Service Management.
Issues with polling
BMC Helix Multi-Cloud Service Management is configured to poll for ticket creation at intervals of three minutes. If it seems like polling is taking longer than three minutes:
- Ensure that the system time for the Integration Service and the target system are synchronized.
- In BMC Helix Integration Service, verify that the polling interval is set to three minutes. To check the interval setting, navigate to Catalog > Connectors and click Remedy ITSM from the list of connectors. Click Throttling Controls and ensure that the value for Check Triggers Every is set to three minutes.