This documentation supports the 19.08 version of BMC Helix Multi-Cloud Service Management.

Troubleshooting system issues


This topic includes information about troubleshooting system issue in BMC Helix Multi-Cloud Service Management.


Issues with polling

BMC Helix Multi-Cloud Service Management is configured to poll for ticket creation at intervals of three minutes. If it seems like polling is taking longer than three minutes:

  • Ensure that the system time for the Integration Service and the target system are synchronized.
  • In BMC Helix Integration Service, verify that the polling interval is set to three minutes. To check the interval setting, navigate to Catalog > Connectors and click Remedy ITSM from the list of connectors. Click Throttling Controls and ensure that the value for Check Triggers Every is set to three minutes.


Was this page helpful? Yes No Submitting... Thank you

Comments