This documentation supports the 20.02 version of BMC Helix Multi-Cloud Service Management.

Troubleshooting system issues

This topic includes information about troubleshooting system issue in BMC Helix Multi-Cloud Service Management.

Issues with polling

BMC Helix Multi-Cloud Service Management is configured to poll for ticket creation at intervals of three minutes. If it seems like polling is taking longer than three minutes:

  • Ensure that the system time for the BMC Helix Integration Service and the target system are synchronized.
  • In BMC Helix Integration Service, verify that the polling interval is set to three minutes. To check the interval setting, navigate to Catalog > Connectors and click Remedy ITSM from the list of connectors. Click Throttling Controls and ensure that the value for Check Triggers Every is set to  three minutes .


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