Release notes and notices

This section provides information about BMC Helix Multi-Cloud Service Management including urgent issues and documentation updates.

Tip

To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Known and corrected issues

Support information

The following updates have been added since the release of the space:

Date	Release	Summary
February 21, 2020	20.02	Enhancements: Automatic incident creation from IBM QRadar SIEM offenses Automatic incident creation from TrueSight Operations Management events Automatic change request creation and activity note sync from Azure DevOps Automatic update of field values of mapped fields between Jira and Remedy ITSM Update the state of Azure alerts automatically from Remedy ITSM incidents
November 22, 2019	19.11	Enhancements: Consolidate incidents from Remedyforce to Remedy ITSM Share custom Remedy Action Request System form data by using the AR System connector Automatic status updates of Azure alerts through Remedy ITSM Enhancement to the custom field support for Jira and Jira Service Desk Share activity notes and attachments by using Salesforce Chatter Register a self-signed certificate for Jira connector
August 22, 2019	19.08	Enhancements: Create Remedy ITSM incidents based on Azure Alerts Share activity notes between Remedy ITSM incident and Azure DevOps work item Share attachments associated with activity notes in Remedy ITSM incident with Jira Service Desk Map Jira, Jira Service Desk, and Azure DevOps custom fields with Remedy ITSM fields Update the status of Remedy ITSM incident from Jira or Jira Service Desk Define CI priority to calculate risk of a change request Updated BMC Helix Multi-Cloud Service Management application according to the latest BMC Helix Platform archetype
May 31, 2019	19.05	Enhancements: DevOps integration for Azure DevOps Services Enhanced Error Console for consolidated view of errors from BMC Helix Platform and BMC Helix Integration Service Automatic risk calculation for change requests brokered from Atlassian JIRA Software issues Ability to share attachments between Remedy IT Service Management (ITSM) or BMC Helix IT Service Management (ITSM) and JIRA Introduction to self-help with guided assistance
February 28, 2019	19.02	Enhancements: DevOps integration for Work Order records. Manually restart failed brokering transactions. Support for custom Salesforce Service Cloud objects in Incident records.
November 30, 2018	18.11	Enhancements: DevOps integration with Jira includes support to create issues for Problem records. Additional activity feed flows to include author name. Support for custom fields in Incident and Change records.
September 14, 2018	18.08	Enhancements: Ticket consolidation for Jira Service Desk to Remedy ITSM. Ticket consolidation across multiple Remedy ITSM instances. Support for attachments from Salesforce Service Cloud to Remedy ITSM. Collaborative, automated, incident brokering for multiple Remedy ITSM instances. Simplified user interface for BMC Helix Multi-Cloud Service Management configuration.
May 31, 2018	18.05	Enhancements: DevOps integration for multiple instances of Jira. Support for ticket brokering in BMC Helix Multi-Cloud Service Management without Smart IT. Ticket consolidation from Salesforce Service Cloud to Remedy ITSM.
Feb 28, 2018	18.02	Enhancements: Out of the box flows for Remedy ITSM. Tailor out-of-the-box flows. Track service targets and status of cloud service providers. Custom connectors and flows for other third-party service providers.

Release notes and notices

Comments