This documentation supports the 19.08 version of BMC Helix Multi-Cloud Service Management.

Glossary


This glossary contains terms that are relevant to BMC Helix Multi-Cloud Service Management.

C

TermDescription

change request

In BMC Helix Multi-Cloud Service Management, a formal proposal to update an existing product or system.

cloud service provider

In BMC Helix Multi-Cloud Service Management , a company that provides network services, infrastructure, or business applications in a cloud on a subscription basis.

connector

In BMC Helix Multi-Cloud Service Management , an integration with a BMC application or a third-party application.

F

TermDescription
flow

In BMC Helix Multi-Cloud Service Management , a connection between two connectors that lets you accomplish a certain task. A triggering event in the source application causes an action to take place in the target application.

See also connector.

I

TermDescription

incident

In BMC Helix Multi-Cloud Service Management , an unplanned interruption to an IT Service or reduction in the quality of an IT service.

issue tracking system

In BMC Helix Multi-Cloud Service Management , a software-based ticketing system used to create, update, and resolve reported user issues.

N

TermDescription
note

In BMC Helix Multi-Cloud Service Management , a comment or an activity note for a change request, incident, issue, bug, or user story that is being managed and tracked using an issue tracking system.

See also change request, incident.

P

TermDescription
process

In BMC Helix Multi-Cloud Service Management , a set of rules and actions to implement the business logic for a given business case.

T

TermDescription
ticket

In BMC Helix Multi-Cloud Service Management , a change request, incident, issue, bug, or user story that is being managed and tracked using an issue tracking system.

See also change request , incident .

V

TermDescription
vendor organization

In BMC Helix Multi-Cloud Service Management , third-party vendor that provides a service to your company.

vendor applicationThe business application provided by a cloud service provider.
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