This documentation supports the 20.02 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 19.11 from the Product version menu.

Use cases

BMC Helix Multi-Cloud Service Management, an add-on offering to Remedy IT Service Management (ITSM) and BMC Helix IT Service Management (ITSM), addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Service Management provides an out-of-the-box configuration that facilitates the integration of Remedy ITSM with multiple cloud service providers and multiple development tracking tools.

Review the following use cases to understand how BMC Helix Multi-Cloud Service Management helps make service management more effective.

Use caseDescription
Incident brokering for multiple vendorsIncident management for multiple vendors using BMC Remedy with Smart IT.
DevOps integration with multiple Atlassian JIRA Software instancesFacilitate DevOps practices across your organization using Remedy ITSM and Jira.
Incident consolidationConsolidate vendor tickets in to Remedy ITSM.
IT operations management integration between Azure Monitor and Remedy ITSMEnable ticket creation and status updates in Remedy ITSM based on Azure alerts.
Incident creation from TrueSight Operations Management eventsEnable incident creation in Remedy ITSM when an event is generated in TrueSight Operations Management.
Incident creation from IBM QRadar offensesEnable incident creation in Remedy ITSM when an offense is generated in IBM QRadar.
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