This documentation supports the 20.08 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 20.02 from the Product version menu.

Use cases

BMC Helix Multi-Cloud Broker, an add-on offering to Remedy IT Service Management Suite (Remedy ITSM Suite) and BMC Helix ITSM, addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Broker provides an out-of-the-box configuration that facilitates the integration of ITSM with multiple cloud service providers and multiple development tracking tools.

Review the following use cases to understand how BMC Helix Multi-Cloud Broker helps make service management more effective.

Use caseDescription
Incident brokering for multiple vendors

Incident management for multiple vendors using Smart IT.

DevOps integration with multiple Atlassian JIRA Software instancesFacilitate DevOps practices across your organization using ITSM and Jira.
Incident consolidationConsolidate vendor tickets in to ITSM.
IT operations management integration between Azure Monitor and Remedy ITSMEnable ticket creation and status updates in ITSM based on Azure alerts.
Incident creation from TrueSight Operations Management eventsEnable incident creation in ITSM when an event is generated in TrueSight Operations Management.
Incident creation from IBM QRadar offensesEnable incident creation in ITSM when an offense is generated in IBM QRadar.
Was this page helpful? Yes No Submitting... Thank you