BMC Helix Multi-Cloud Broker, an add-on offering to Remedy IT Service Management Suite (Remedy ITSM Suite) and BMC Helix ITSM, addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Broker provides an out-of-the-box configuration that facilitates the integration of ITSM with multiple cloud service providers and multiple development tracking tools.
Review the following use cases to understand how BMC Helix Multi-Cloud Broker helps make service management more effective.
|Incident brokering for multiple vendors
Incident management for multiple vendors using Smart IT.
|DevOps integration with multiple Atlassian JIRA Software instances
|Facilitate DevOps practices across your organization using ITSM and Jira.
|Consolidate vendor tickets in to ITSM.
|IT operations management integration between Azure Monitor and Remedy ITSM
|Enable ticket creation and status updates in ITSM based on Azure alerts.
|Incident creation from TrueSight Operations Management events
|Enable incident creation in ITSM when an event is generated in TrueSight Operations Management.
|Incident creation from IBM QRadar offenses
|Enable incident creation in ITSM when an offense is generated in IBM QRadar.