This documentation supports the 20.08 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 20.02 from the Product version menu.

Updating configurations to send and receive data from custom fields

Use the out-of-the-box configurations to quickly integrate two products and initiate the ticket creation. The out-of-the-box configurations map common fields to send and receive data between two products. For example, in the integration between BMC Helix Multi-Cloud Broker and Azure Monitor, the Urgency field in BMC Helix Multi-Cloud Broker is mapped to the Severity field in Azure Monitor.

However, you have the flexibility to update the out-of-the-box configurations to send the data to custom fields or objects.

The following table lists the actions that you can perform to send and receive data from custom fields or objects: 

ActionReference
Send and receive data from custom fields in ITSM.Updating configurations to send and receive data from custom BMC Helix ITSM fields
Send and receive data from custom objects in Salesforce Service Cloud.Updating configurations to send and receive data from custom Salesforce Service Cloud objects
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