This documentation supports the 20.08 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 20.02 from the Product version menu.

Troubleshooting system issues

This topic includes information about troubleshooting system issue in BMC Helix Multi-Cloud Broker.

Issues with polling

BMC Helix Multi-Cloud Broker is configured to poll for ticket creation at intervals of three minutes. If it seems like polling is taking longer than three minutes:

  • Ensure that the system time for the BMC Helix Integration Service and the target system are synchronized.
  • In BMC Helix Integration Service, verify that the polling interval is set to three minutes. To check the interval setting, navigate to Catalog > Connectors and click Remedy ITSM from the list of connectors. Click Throttling Controls and ensure that the value for Check Triggers Every is set to  three minutes .


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