Remedyforce integration reference
To establish integration with Remedyforce, configure the following connectors, flows, and connector targets. You need to set up tenant level configurations. BMC Helix Multi-Cloud Broker provides out-of-the-box mappings and application level configurations required for the integration. After you complete the integration, you can broker tickets from ITSM to Remedyforce, sync Remedyforce ticket details to ITSM and so on. Each flow in the list of flows is essentially a feature that you can use. Depending upon your use case, you might have to configure multiple flows. BMC Helix Multi-Cloud Broker logically chains the flows and connector processes to complete the feature.
List of connectors for integration with Remedyforce
You must configure the following connectors when setting up integration with Remedyforce. These connectors are integration points for the respective applications. For instance, to send the data from BMC Helix Multi-Cloud Broker to Remedyforce, you must configure a flow from Multi-Cloud connector to Remedyforce connector.
List of flows for integration with Remedyforce
You can configure the following flows when setting up integration with Remedyforce. Each flow is self descriptive, for example to create an incident in ITSM from Remedyforce, you must configure Create Incident from Remedyforce flow.
List of connector targets for integration with Remedyforce
When a ticket is brokered from any vendor to ITSM, the ticket data first comes in BMC Helix Multi-Cloud Broker before being sent to ITSM. To send the data from BMC Helix Multi-Cloud Broker to ITSM, you must configure the MCSM ITSM connector target and set it in the Connector Process ITSM.
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