This documentation supports the 19.05 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 19.02 from the Product version menu.

Release notes and notices

This section provides information about BMC Helix Multi-Cloud Service Management including urgent issues and documentation updates.


To stay informed of changes to this list, click the icon on the top of this page.

The following updates have been added since the release of the space:




May 31, 201919.05


  • DevOps integration for Azure DevOps Services
  • Enhanced Error Console for consolidated view of errors from BMC Helix Platform and BMC Helix Integration Service
  • Automatic risk calculation for change requests brokered from Atlassian JIRA Software issues
  • Ability to share attachments between Remedy IT Service Management (ITSM) or BMC Helix IT Service Management (ITSM) and JIRA
  • Introduction to self-help with guided assistance
February 28, 201919.02


  • DevOps integration for Work Order records.
  • Manually restart failed brokering transactions.
  • Support for custom Salesforce Service Cloud objects in Incident records.
November 30, 201818.11


  • DevOps integration with Jira includes support to create issues for Problem records.
  • Additional activity feed flows to include author name.
  • Support for custom fields in Incident and Change records.
September 14, 201818.08


  • Ticket consolidation for Jira Service Desk to Remedy ITSM.
  • Ticket consolidation across multiple Remedy ITSM instances.
  • Support for attachments from Salesforce Service Cloud to Remedy ITSM.
  • Collaborative, automated, incident brokering for multiple Remedy ITSM instances.
  • Simplified user interface for BMC Helix Multi-Cloud Service Management configuration.
May 31, 201818.05


  • DevOps integration for multiple instances of Jira.
  • Support for ticket brokering in BMC Helix Multi-Cloud Service Management without BMC Remedy with Smart IT.
  • Ticket consolidation from Salesforce Service Cloud to Remedy ITSM.

Feb 28, 201818.02


  • Out of the box flows for Remedy ITSM.
  • Tailor out-of-the-box flows.
  • Track service targets and status of cloud service providers.
  • Custom connectors and flows for other third-party service providers.


Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

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