This documentation supports the 19.08 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 19.05 from the Product version menu.

Release notes and notices


This section provides information about BMC Helix Multi-Cloud Service Management including urgent issues and documentation updates.

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The following updates have been added since the release of the space:

Date

Release

Summary

August 22, 201919.08

Enhancements:

  • Create Remedy ITSM incidents based on Azure Alerts
  • Share activity notes between Remedy ITSM incident and Azure DevOps work item
  • Share attachments associated with activity notes in Remedy ITSM incident with Jira Service Desk
  • Map Jira, Jira Service Desk, and Azure DevOps custom fields with Remedy ITSM fields
  • Update the status of Remedy ITSM incident from Jira or Jira Service Desk
  • Define CI priority to calculate risk of a change request

  • Updated BMC Helix Multi-Cloud Service Management application according to the latest platform archetype
May 31, 201919.05

Enhancements:

  • DevOps integration for Azure DevOps Services
  • Enhanced Error Console for consolidated view of errors from BMC Helix Platform and BMC Helix Integration Service
  • Automatic risk calculation for change requests brokered from Atlassian JIRA Software issues
  • Ability to share attachments between Remedy IT Service Management (ITSM) or BMC Helix IT Service Management (ITSM) and JIRA
  • Introduction to self-help with guided assistance
February 28, 201919.02

Enhancements:

  • DevOps integration for Work Order records.
  • Manually restart failed brokering transactions.
  • Support for custom Salesforce Service Cloud objects in Incident records.
November 30, 201818.11

Enhancements:

  • DevOps integration with Jira includes support to create issues for Problem records.
  • Additional activity feed flows to include author name.
  • Support for custom fields in Incident and Change records.
September 14, 201818.08

Enhancements:

  • Ticket consolidation for Jira Service Desk to Remedy ITSM.
  • Ticket consolidation across multiple Remedy ITSM instances.
  • Support for attachments from Salesforce Service Cloud to Remedy ITSM.
  • Collaborative, automated, incident brokering for multiple Remedy ITSM instances.
  • Simplified user interface for BMC Helix Multi-Cloud Service Management configuration.
May 31, 201818.05

Enhancements:

  • DevOps integration for multiple instances of Jira.
  • Support for ticket brokering in BMC Helix Multi-Cloud Service Management without BMC Remedy with Smart IT.
  • Ticket consolidation from Salesforce Service Cloud to Remedy ITSM.


Feb 28, 201818.02

Enhancements:

  • Out of the box flows for Remedy ITSM.
  • Tailor out-of-the-box flows.
  • Track service targets and status of cloud service providers.
  • Custom connectors and flows for other third-party service providers.


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