This documentation supports the 20.08 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 20.02 from the Product version menu.

Onboarding and implementing

When you subscribe to BMC Helix Multi-Cloud Broker, BMC sends out an activation email with the required system details and login credentials. After receiving the activation email, begin with pre-configuration tasks and then start configuring BMC Helix Multi-Cloud BrokerBMC Helix Multi-Cloud Broker provides a number of features for multiple vendors like Amazon Web Services (AWS), Atlassian Jira, Azure DevOps, among others. For more information about the product and the features provided, see the product Orientation.

Your activation email includes the following information that you need to successfully set up BMC Helix Multi-Cloud Broker.

  • A URL to your instance of BMC Helix Platform
  • A URL to your instance of BMC Helix Integration Service
  • Account details like username and password
  • Links to  documentation for BMC Helix Multi-Cloud Broker

For BMC Helix Multi-Cloud Broker the URL details are as follows:

host name

Use the host name provided for BMC Helix Platform


Use the port provided for BMC Helix Platform

user name

Use the user name provided for BMC Helix Platform


Use the password provided for BMC Helix Platform


  • Verify that you have access to your instances of BMC Helix Integration Service and BMC Helix Platform.
  • Ensure that you change the passwords that you received from BMC before you begin configuration.

Configuring BMC Helix Multi-Cloud Broker integrations

After you change the default passwords provided for the applications in the activation email, begin with the pre-configuration tasks and then configure the required integrations in BMC Helix Multi-Cloud Broker.

Process for setting up BMC Helix Multi-Cloud Broker integrations



Performing preconfiguration tasksTenant administrator

After you have updated the default passwords for the available systems, perform the following tasks:

  1. Create a BMC Helix Multi-Cloud Broker admin user.
  2. For Remedy IT Service Management Suite (Remedy ITSM Suite) on-premises instances complete the following configurations.
    Note: For BMC Helix ITSM instances, BMC manages the configurations.
    1. Set up sites in BMC Helix Integration Service to access on-premises applications that are running on your local machine or on a server in your organization's data center.
    2. Install the Integration Controller to integrate BMC Helix Multi-Cloud Broker with any of your on-premises applications.
    3. Configure business services for incident brokering and enable BMC Helix Multi-Cloud Broker for your on-premises instances of ITSM.
  3. Specify data pertaining to your organization and your service desk agents.
2.Configuring BMC Helix Multi-Cloud Service Management

BMC Helix Multi-Cloud Broker admin user

Configure BMC Helix Multi-Cloud Broker based on your organization's requirements.

The following URL launches the Quick Configuration Guide section of BMC Helix Multi-Cloud Broker where you set up the available features:


Where to go from here

Performing preconfiguration tasks

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