Glossary

change request

In BMC Helix Multi-Cloud Broker, a formal proposal to update an existing product or system.

In BMC Helix Multi-Cloud Broker , a company that provides network services, infrastructure, or business applications in a cloud environment on a subscription basis.

connector

In BMC Helix Multi-Cloud Broker , an integration with a BMC application or a third-party application.

In BMC Helix Multi-Cloud Broker , a connection between two connectors that enables you to accomplish a certain task. A triggering event in the source application causes an action to take place in the target application.

See also connector.

incident

In BMC Helix Multi-Cloud Broker, an unplanned interruption to an IT Service or reduction in the quality of an IT service.

In BMC Helix Multi-Cloud Broker, a software-based ticketing system used to create, update, and resolve reported user issues.

In BMC Helix Multi-Cloud Broker, a comment or an activity note for a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system.

See also change request, incident.

In BMC Helix Multi-Cloud Broker, a set of rules and actions to implement the business logic for a given business case.

In BMC Helix Multi-Cloud Broker, a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system.

See also change request , incident .

In BMC Helix Multi-Cloud Broker, a third-party vendor that provides a service to your company.