This documentation supports the 20.08 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 20.02 from the Product version menu.

Enabling prebuilt DevOps integration between JIRA Software and BMC Helix ITSM

BMC Helix Multi-Cloud Broker helps facilitate DevOps practices in organizations that use multiple tools. You can integrate BMC Helix Multi-Cloud Broker with Atlassian JIRA Software and manage tickets across multiple applications and teams more effectively. For more information about DevOps integration, see DevOps integration.

BMC Helix Multi-Cloud Broker provides out-of-the-box configurations, flows, and connectors that you can leverage to integrate ITSM and Jira. The process of integration might differ for different ticket types.

The following table lists the sections for the integration details based on the ticket type:

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