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This documentation supports the 20.08 version of BMC Helix Multi-Cloud Service Management.

To view the documentation for the previous version, select 20.02 from the Product version menu.
BMC Helix Multi-Cloud Service Management 20.08 Onboarding and implementing

Enabling prebuilt DevOps integration between JIRA Software and BMC Helix ITSM

BMC Helix Multi-Cloud Broker helps facilitate DevOps practices in organizations that use multiple tools. You can integrate BMC Helix Multi-Cloud Broker with Atlassian JIRA Software and manage tickets across multiple applications and teams more effectively. For more information about DevOps integration, see DevOps integration.

BMC Helix Multi-Cloud Broker provides out-of-the-box configurations, flows, and connectors that you can leverage to integrate ITSM and Jira. The process of integration might differ for different ticket types.

The following table lists the sections for the integration details based on the ticket type:

Ticket typeReference
Incident requestSynchronizing BMC Helix ITSM incidents with Jira issues by using BMC Helix Integration Service
Change requestSynchronizing BMC Helix ITSM change requests with Jira issues by using BMC Helix Integration Service
Work order requestSynchronizing BMC Helix ITSM work orders with Jira issues by using BMC Helix Integration Service
Problem ticketCreating Jira issues from BMC Helix ITSM problem records by using BMC Helix Integration Service
Known error requestCreating BMC Helix ITSM known error requests from Jira issues by using BMC Helix Integration Service

Related topics

Orientation

Jira integration reference

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Last modified by Anushree Chavan on Mar 18, 2021
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Enabling prebuilt integration with multiple BMC Helix ITSM instances
Synchronizing BMC Helix ITSM incidents with Jira issues by using BMC Helix Integration Service
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