Configuration reference
This section provides details about setting up BMC Helix Multi-Cloud Broker with your applications. For setting up integrations, after you complete the preconfiguration tasks, you must configure flows, connectors, and connector targets. BMC Helix Multi-Cloud Broker provides prebuilt integrations, meaning you could start using the features by performing basic tenant level configuration tasks such as creating flows from the flow template, setting up trigger conditions and so on. BMC Helix Multi-Cloud Broker provides out-of-the-box mappings and cross application configurations with the various cloud vendors.
BMC Helix Multi-Cloud Broker supports the following features for the available vendors:
| Vendor | Features | Configuration reference |
|---|---|---|
Incident brokering—Brokering tickets from cloud applications to Remedy | ||
| AWS | Remedy incident to AWS incident | AWS integration reference |
| Salesforce Service Cloud | Remedy incident to Salesforce incident | Salesforce Service Cloud integration reference |
| ITSM | Remedy incident to Remedy vendor incident | Remedy ITSM integration reference |
Ticket consolidation—Consolidate tickets created in multiple cloud applications to a single instance of Remedy. | ||
| Salesforce Service Cloud | Salesforce ticket to Remedy incident | Salesforce Service Cloud integration reference |
| ITSM | Remedy vendor incident to Remedy incident | Remedy ITSM integration reference |
| RemedyForce | RemedyForce to Remedy incident | Remedyforce integration reference |
| Jira Service Desk | Jira Service Desk case to Remedy incident | Jira Service Desk integration reference |
DevOps implementation—Create issues between ITSM and DevOps tracking tools like Jira, CA Agile, and Azure DevOps | ||
| Jira |
| Jira integration reference |
| CA Agile Central | Remedy Incident to Agile Central Issue. | CA Agile Central integration reference |
| Azure DevOps |
| Microsoft Azure DevOps integration reference |
| Notification — Create incidents between IT operations management (ITOM) vendors and ITSM | ||
| Azure Monitor | Azure Alert to Remedy Incident | Azure Monitor integration reference |
| TrueSight Operations Management | TrueSight Operations events to Remedy Incident | TrueSight Operations Management integration reference |
| Security —Create incidents in ITSM based on IBM QRadar Offenses | ||
| IBM QRadar | IBM QRadar to ITSM | IBM QRadar Security Information and Event Management (SIEM) integration reference |
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