Azure Monitor integration reference
To establish integration with Azure Monitor, configure the following connectors, flows, and connector targets. You need to set up tenant level configurations. BMC Helix Multi-Cloud Broker provides out-of-the-box mappings and application level configurations required for the integration. After you complete the integration, you can broker tickets from Azure Monitor to ITSM, update Azure Monitor ticket details from ITSM and so on. Each flow in the list of flows is essentially a feature that you can use. Depending upon your use case, you might have to configure multiple flows. BMC Helix Multi-Cloud Broker logically chains the flows and connector processes to complete the feature.
List of connectors and configuration values for integration with Azure Monitor
You must configure the following connectors when setting up integration with Azure Monitor. These connectors are integration points for the respective applications. For instance, to send the data from BMC Helix Multi-Cloud Broker to Azure Monitor, you must configure a flow from Multi-Cloud connector to Azure Alerts connector.
List of flows and configuration values for integration with Azure Monitor
You can configure the following flows when setting up integration with Azure Monitor. Each flow is self descriptive, for example to create an incident in ITSM from Azure Monitor, you must configure Create Incident from Azure Alerts flow.
List of connector targets for integration with Azure Monitor
When a ticket is brokered from any vendor to ITSM, the ticket data first comes in BMC Helix Multi-Cloud Broker before being sent to ITSM. To send the data from BMC Helix Multi-Cloud Broker to ITSM, you must configure the MCSM ITSM connector target and set it in the Connector Process ITSM.
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