This section contains information about enhancements in this release of BMC Helix Multi-Cloud Service Management.
Create Remedy ITSM incidents based on Azure Alerts
As a Multi-Cloud tenant administrator, you can enable pre-built integration between BMC Helix Multi-Cloud Service Management and Azure Monitor to create incidents in Remedy ITSM based on different Azure alerts such as Metric alerts and Activity log alerts.
Share activity notes between Remedy ITSM incident and Azure DevOps work item
As an agent working in Remedy ITSM, whenever you add activity notes to an incident, the corresponding Azure DevOps work item gets updated with the activity notes and the author information.
Share attachments associated with activity notes in Remedy ITSM incident with Jira Service Desk
As an agent working in Remedy ITSM, you can share attachments associated with an activity note of the incident with Jira Service Desk. Also, when agents working in Jira Service Desk add an attachment to the comment in the Jira Service Desk issue, the attachment gets displayed in Remedy ITSM as an activity note.
Map Jira, Jira Service Desk, and Azure DevOps custom fields with Remedy ITSM fields
You can map custom fields created in Jira, Jira Service Desk, and Azure DevOps to fields in Remedy ITSM.
Update the status of Jira or Jira Service Desk issue from Remedy ITSM incident
When you update the status of an incident in Remedy ITSM, the status of the corresponding Jira or Jira Service Desk issue gets updated. This feature is not provided out of the box. To use this feature, create a flow from Remedy ITSM to Jira or Jira Service Desk.
Define CI priority to calculate risk of a change request
In risk management configurations, you can update the risk value and weightage of a CI to calculate the risk level of a change request.
Updated BMC Helix Multi-Cloud Service Management application according to the latest platform archetype
The Multi-Cloud application has been updated with the latest archetype used by Innovation Studio. As a result, Multi-Cloud now uses the same entry point (innovationsuite/index.html) as Innovation Studio and other applications.
We welcome your feedback and suggestions for additional guided assistance by adding comments when you complete the self-help guidance or on docs.bmc.com.
When you update the status of an incident in Remedy ITSM, the status of the corresponding Jira or Jira Service Desk issue gets updated.
This feature is not provided out of the box. To avail this feature, create a flow from Remedy ITSM to Jira or Jira Service Desk.