This documentation supports the 18.11 version of BMC Helix Multi-Cloud Service Management.
To view the documentation for the previous version, select 18.08 from the Product version menu.

18.11 enhancements

This section contains information about enhancements in the 18.11 release of BMC Helix Multi-Cloud Service Management.

Automatic creation of a Jira issue from a Problem Record

The DevOps Integration feature for BMC Helix Multi-Cloud Service Management provides support for creating a Jira issue automatically when a Problem Record is created in BMC Remedy IT Service Management (ITSM). 

For more information about DevOps integration, see DevOps integration with BMC Helix Multi-Cloud Service Management.

Enahanced activity feed flows to include author name

New flows for syncing comments between Vendor and Remedy ITSM are available. These flows now include the name of the author of the comments. These flows are supported only for Remedy ITSM version 9.1.06 or later.

The following new flows have been introduced:

  • Create Change Activity Note with Author (Remedy 9.1.06 or later)
  • Create Incident Activity Note with Author (Remedy 9.1.06 or later)
  • Sync Vendor ITSM Incident Worklog with Author flow 

For additional information about using the new flows, see Upgrading flow templates.

Support for customized fields in Incident and Change records
BMC Helix Multi-Cloud Service Management provides the flexibility to pass data from custom fields between applictions. Custom fields need to be defined as customizations, and configurations updated to pass the data. 

For more information on updating BMC Helix Multi-Cloud Service Management configurations to use custom fields, see Updating connectors, flows, and processes to use custom fields.

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