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Terms and concepts

This section introduces some terms that are central to understanding the MainView event management environment.
alarm report

in MainView Alarm Management, an exception message that is generated when an alarm definition is evaluated as true

alarm definition

in MainView Alarm Management, a specification that determines what MainView data elements are evaluated, when they are evaluated, and how any exceptions are reported

alert

in MainView AutoOPERATOR, a message that MainView AutoOPERATOR creates to notify operators of exception situations that might require manual intervention and attention

An alert differs from an alarm report; an alert can cause automation to occur while an alarm report, by itself, cannot initiate automated actions.

background monitor

in several MainView products, an online service that measures resources or workloads at user-defined intervals and issues warnings when user-defined thresholds are exceeded

Best Practice

a proven activity or process that has been used successfully by multiple organizations

business process

a process that is owned and carried out by the business

A business process contributes to the delivery of a product or service to a business customer. For example, a retailer might have a purchasing process that helps to deliver services to their business customers. Many business processes rely on IT Services.

event

a notification created by any IT service or monitoring tool (for example, a notification that a batch job has completed)

Events typically require IT operations personnel to take actions, and they often lead to incidents being logged.

event management

the process that manages events throughout their lifecycles

exception

a condition or event that cannot be managed by normal processing

impact

a measure of the effect of an incident, problem or change on business processes

Impact is often based on how Service Levels will be affected.

IT infrastructure

all of the hardware, software, networks, and facilities that are required to develop, test, deliver, or support IT services

The term refers to the information technology but not the associated people, processes, and documentation.

MainView Alarm Management

a component that provides management by exception in conjunction with other MainView products

MainView Alarm Management generates alarm reports based on performance goals.

Rule

in MainView AutoOPERATOR, a conditional statement that includes selection criteria and actions

When the conditions of the selection criteria are true, the actions are performed. Rules can be organized and grouped into Rule Sets.

service level agreement (SLA)

an agreement between an IT service provider and a customer

The SLA describes the IT service, documents service level targets, and specifies the responsibilities of the IT service provider and the customer. A single SLA may cover multiple IT services or multiple customers.

workload definition

a group of units of work that is created by using various MainView product views

A workload definition contains a unique name, a description, an initial status, a current status, and selection criteria by which address spaces are selected for inclusion in the workload.

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