Beyond basic event management
However, there are many ways to expand that strategy. For example, you can perform additional notification by sending e-mail messages and communicating with wireless devices, including pagers, as described in the MainView AutoOPERATOR Solutions Guide.
You can also take advantage of the integration between BMC products and other products to show the impact of mainframe outages and slowdowns on critical business services. For example, you can
Send events from MainView AutoOPERATOR to BMC Impact Manager from a Rule or EXEC, as described in the MainView AutoOPERATOR BMC Impact Integration User Guide
Send notification requests from MainView AutoOPERATOR to AlarmPoint, which manages various notification methods and problem escalation
Use MainView AutoOPERATOR to send Simple Network Management Protocol (SNMP) traps to other event management systems, such as IBM Tivoli Enterprise Console or Computer Associates Unicenter, as described in the MainView AutoOPERATOR Solutions Guide
Publish MainView AutoOPERATOR alerts to PATROL Enterprise Manager or BMC Event Manager workstations, as described in the MainView AutoOPERATOR Basic Automation Guide, Volume 1: Using Rules
Open trouble tickets with an incident tracking product such as Remedy Service Desk, either by publishing MainView AutoOPERATOR alerts to PATROL Enterprise Manager workstations, or by sending e-mail messages generated by MainView AutoOPERATOR to Remedy
For more information, refer to the MainView AutoOPERATOR Basic Automation Guide, Volume 1: Using Rules and Controlling BMC Remedy AR System through email.
These methodologies and products can help you evolve your event management strategy even further—to fully align your IT infrastructure with your business services goals.