BMC Helix Multi-Cloud Broker, an add-on offering to BMC Helix ITSM, addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Broker provides an out-of-the-box configuration that facilitates the integration of ITSM with multiple cloud service providers and multiple development tracking tools.
Review the following use cases to understand how BMC Helix Multi-Cloud Broker helps make service management more effective.
|Incident brokering for multiple third-party applications|
Incident management for multiple vendors using BMC Helix ITSM.
|DevOps integration with multiple Atlassian JIRA Software instances|
Facilitate DevOps practices across your organization using BMC Helix ITSM and Jira.
Consolidate vendor tickets in to BMC Helix ITSM.
|IT operations management integration between Azure Monitor and BMC Helix ITSM|
Enable ticket creation and status updates in BMC Helix ITSM based on Azure alerts.
|Incident creation from TrueSight Operations Management events|
Enable incident creation in BMC Helix ITSM when an event is generated in TrueSight Operations Management.
|Incident creation from IBM QRadar offenses|
Enable incident creation in BMC Helix ITSM when an offense is generated in IBM QRadar.