Use cases
BMC Helix Multi-Cloud Broker, an add-on offering to BMC Helix ITSM, addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Broker provides an out-of-the-box configuration that facilitates the integration of ITSM with multiple cloud service providers and multiple development tracking tools.
Review the following use cases to understand how BMC Helix Multi-Cloud Broker helps make service management more effective.
| Use case | Description |
|---|---|
| Incident brokering for multiple third-party applications | Incident management for multiple vendors using BMC Helix ITSM. |
| DevOps integration with multiple Atlassian JIRA Software instances | Facilitate DevOps practices across your organization using BMC Helix ITSM and Jira. |
| Incident consolidation | Consolidate vendor tickets in to BMC Helix ITSM. |
| IT operations management integration between Azure Monitor and BMC Helix ITSM | Enable ticket creation and status updates in BMC Helix ITSM based on Azure alerts. |
| Incident creation from TrueSight Operations Management events | Enable incident creation in BMC Helix ITSM when an event is generated in TrueSight Operations Management. |
| Incident creation from IBM QRadar offenses | Enable incident creation in BMC Helix ITSM when an offense is generated in IBM QRadar. |
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