This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Updating processes, connectors, and flows post upgrade

BMC Helix Multi-Cloud Broker updates the out-of-the-box flow templates, processes, connectors, and connector target configurations post upgrade. However, you need to upgrade customized flows, processes, connectors, and connector target configurations manually. Upgraded flows are marked for an upgrade in BMC Helix Integration Service. To upgrade the flows, perform this task. To upgrade customized connector processes and record definition, revert the existing customization. You need to reapply the customization as required.

Updating customized flows and connector processes post upgrade

To use the latest version of a flow and connector process, you must complete the following tasks post upgrade in your development environment.

1Update the Connector Target configuration

BMC Helix Innovation Suite

When your BMC Helix Multi-Cloud Broker environment is upgraded, you need to update the Connector Targets with the correct connector Configuration and Profile for your integrations and MCSM ITSM.

The Configuration and Profile details for a connector are defined in BMC Helix Integration Service.

2Update the connector processes

BMC Helix Innovation Suite

If you customized a connector processes, you must update them to add the new Problem Management configurations.

3Regenerate the schema for the ITSM connector

BMC Helix Integration Service

If you upgrade to BMC Helix ITSM version 9.1.06, regenerate the ITSM connector schema to make the Problem fields available for selection, and to add the new activity notes with author flows.

4Update the flows for which an upgrade is available

BMC Helix Integration Service

Update the flows that have been upgraded.

Note: Upgrade the flows for customized and out-of-the-box flows

To update the Connector Target configuration

  1. Log in to BMC Helix Innovation Studio as an administrator.

  2. On the Administration tab, select Configure my server > Integration Service > Connector Configuration
  3. Click the Connector Target name, and update the configuration and profile details.
    You must update Connector Targets for all the integrations that you are using and BMC Helix ITSM. 

To update the connector process

  1. Log in to BMC Helix Innovation Studio as an administrator.

  2. On the Workspace tab, select Libraries > Ticket Brokering Library > Processes.
  3. For each customized process, select the process name from the list, and click Revert Customization.

  4. Click Libraries > Ticket Brokering Library > Processes, and reapply the customizations to the connector processes.

To regenerate the schema for the ITSM connector

  1. Log in to BMC Helix Integration Studio as an administrator.

  2. Click Catalog.
  3. Click Connectors, and then select the ITSM connector.
  4. Under Custom Fields, click Regenerate in the Actions column.

To review and update the flows for which an upgrade is available 

  1. Log in to BMC Helix Integration Studio as an administrator.

  2. Click My Flows.

    Flow templates that have upgrades available are tagged with the label Upgrade available.

  3. Identify the flow that you want to upgrade and click the flow to open the details page. 
  4. From the Actions list, select Compare with template to view differences in the existing and upgraded flow. 
  5. Make a note of the differences marked in red for your current flow. The existing customization are overwritten when you upgrade the flow.
  6. From the Actions list, select Upgrade.
    The flow now uses the upgraded template.
  7. Reapply the differences that you identified in the flow before upgrading it.  
  8. Review the conditions and transformation  defined in the Field Mapping for the flow and update them if required. 


    If you change or modify a transformation in the target connector flow, the change is applicable to any flow that uses that connector and is applied across all environments.

    Conditions and Transformation for a flow

After development flows have been upgraded and tested, you can either move the flows directly to production or move them to a test environment. The best practice is to update BMC Helix Integration Service flows from your development flows. For more information about how to move flows from development to production, see Deploying custom flows, updated vendor mappings, and connector processes to production environments


If you have used trigger conditions that are specific to the test flow, the conditions are copied to your production flows. After upgrade, update your production flow to remove the copied trigger conditions.

Using the new flows for creating and syncing comments

New flows are provided for creating and syncing Work Order comments between BMC Helix ITSM and the third-party application. Based on your version of BMC Helix ITSM, perform the following steps to use these new flows:

  1. Log in to BMC Helix Integration Studio as an administrator.

  2. Click My Flows.

  3. Enable one of the following new flows by setting the toggle for the flow to Active:

    • Create Work Order Activity Note

    • Create Work Order Activity Note with Author (Remedy 9.1.08 or later)

After updating the required processes, connectors, and flows, complete the acceptance testing against the development instance of BMC Helix ITSM and BMC Helix Multi-Cloud Broker.

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