This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Reference of integration between BMC Helix ITSM incidents and AWS Support cases by using BMC Helix iPaaS

You can integrate BMC Helix ITSM with AWS Support to create AWS Support cases when BMC Helix ITSM incidents are created.  The integration helps your agents to identify and track BMC Helix ITSM incidents that are brokered as AWS Support cases. The agents can also view the case data in the BMC Helix ITSM UI.

BMC Helix Multi-Cloud Broker, along with BMC Helix iPaaS, powered by Jitterbit, provides the Create_case_in_AWS_Support_from_BMC_ Helix_ITSM_incident.json integration template file that you can use to integrate BMC Helix ITSM with AWS Support. You configure the integration in BMC Helix Multi-Cloud Broker and deploy the integration template to your BMC Helix iPaaS environment.

List of project variables

The following sections describe the variables that you can update as per your requirements:

BMC Helix iPaaS variables

Project variableValue
BHIP_API_NAME

The default value of this variable is BMCHelixITSMIncidentAndAWSCase.

If required, you can change the value.

BHIP_API_User_RolesSpecify the organization roles that should have access to the new API. You can add multiple comma separated values.
Important: If you do not specify any value, all the organization roles get access to the new API.
BHIP_MCSM_API_Profile_Username

The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker.

Enter the user name for the security profile used with the BMC Helix iPaaSAPI for BMC Helix Multi-Cloud Broker.

BHIP_MCSM_API_Profile_Password

The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker.

Enter the password for the security profile used with the BMC Helix iPaaSAPI for BMC Helix Multi-Cloud Broker.
BHIP_Vendor_API_Profile_Type

The default value of this variable is BASIC.

If you required, you can change the default value by selecting any of the following mechanisms:

  • ANONYMOUS

  • APIKEY

BHIP_Vendor_API_Profile_Username

Enter the user name for the security profile that you want to use with the vendor API. 

Important: You need to provide a value for this variable, only if you select the BASIC option in BHIP_Vendor_API_Profile_Type.

BHIP_Vendor_API_Profile_Password

Enter the password for the security profile that you want to use with the vendor API. 

Important: You need to provide a value for this variable, only if you select the BASIC option in BHIP_Vendor_API_Profile_Type.

BHIP_Vendor_API_Profile_ApiKey_Name

Not Applicable

BHIP_Host

Enter the BMC Helix iPaaS instance URL where you want to run this project.

BHIP_Username

Enter the user name for the BMC Helix iPaaS instance.

BHIP_Password

Enter the password for the BMC Helix iPaaS instance.

Enable_BMC_Helix_To_Vendor_Integration

By default, this variable is set to true and you must not change it.

Important: This variable enables the creation of AWS Support cases from BMC Helix ITSM incidents, synchronizes updates, and shares comments.

Enable_Vendor_To_BMC_Helix_Integration

By default, this variable is set to true and you must not change it.

Important: This variable enables synchronization of case communication with incident, resolving the incident when the case is closed, and synchronization of case updates to view them in the BMC Helix ITSM UI.


AWS Support project variables

Project variable

Value

AWS Support_Access Key Id

Enter the access key ID for AWS Support.

Get the access key ID from the AWS Support environment you are using and enter it in this variable.

AWS Support_Secret Access Key

Enter the secret access key secret for AWS Support.

Get the secret access key from the AWS Support environment you are using and enter it in this variable.


BMC Helix Multi-Cloud Broker project variables

Project variableValue
MCSM_Host

Enter the BMC Helix Multi-Cloud Broker host URL to which AWS Support cases should be synchronized.

MCSM_Username

Enter the user name that enables users to interact with BMC Helix Multi-Cloud Broker.

MCSM_PasswordEnter the password for the provided username.
MCSM_Vendor_Name

This variable is autopopulated. You must not change the default value.


Related topics

Getting started with BMC Helix Multi-Cloud Broker

Creating AWS cases from incidents via BMC Helix iPaaS, powered by Jitterbit

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