Reference of integration between BMC Helix ITSM and Azure Monitor by using BMC Helix iPaaS
You can integrate BMC Helix ITSM with Azure Monitor to create a BMC Helix ITSM incident from an alert in Azure Monitor. You can also update the status of the alert directly from the incident.
BMC Helix Multi-Cloud Broker, along with BMC Helix iPaaS, powered by Jitterbit provides an out-of-the-box integration template that you can use to integrate BMC Helix ITSM and Azure Monitor. You deploy the template to your BMC Helix iPaaS environment, and run the integration.
List of project variables
The following sections describe the variables that you can update as per your requirements:
BMC Helix iPaaS variables
| Project variable | Value |
|---|---|
| BHIP_API_NAME | The default value of this variable is set to BMCHelixAzureAlertsITSMIncident. If required, you can change the name. |
| BHIP_API_User_Roles | Specify the organization roles that should have access to the new API. You can add multiple comma separated values. Important: If you do not specify any value, all the organization roles get access to the new API. |
| BHIP_MCSM_API_Profile_Username | The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker. Enter the user name that should be used while creating the BMC Helix Multi-Cloud Broker API profile. |
| BHIP_MCSM_API_Profile_Password | The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker. Enter the password that should be used while creating the BMC Helix Multi-Cloud Broker API profile. |
| BHIP_Vendor_API_Profile_Type | The default value of this variable is OAuth. You must not change the value. |
| BHIP_Vendor_API_Profile_Username | You do not need to enter any values in these variables. |
| BHIP_Vendor_API_Profile_Password | |
| BHIP_Vendor_API_Profile_ApiKey_Name | |
| BHIP_Host | Enter the BMC Helix iPaaS instance URL where you want to run this project. |
| BHIP_Username | Enter the user name for the BMC Helix iPaaS instance. |
| BHIP_Password | Enter the password for the BMC Helix iPaaS instance. |
Enable_BMC_Helix_To_Vendor_Integration | By default, this variable is enabled. Important: This variable updates the status of an alert when the corresponding incident status is changed to In Progress, Resolved, or Closed. |
| Enable_Vendor_To_BMC_Helix_Integration | By default, this variable is enabled. Important: This variable enables the creation of a BMC Helix ITSM incident from an Azure alert. It also updates the status of the alert from the incident. |
| BHIP_Vendor_API_OAUTH_PROVIDER | The default value of this variable is Azure AD. If you use a different authentication provider, refer to the documentation of that provider to configure the variable. |
| BHIP_Vendor_OAUTH_CLIENT_ID | Enter the client ID for your Azure Monitor instance only if you have provided the following values in the variables:
|
| BHIP_Vendor_OAUTH_CLIENT_SECRET | Enter the client secret for your Azure Monitor instance only if you have provided the following values in the variables:
|
Important
To configure the OAuth variables, see
Azure AD OAuth 2.0 API Security Profile
in the Jitterbit documentation.
BMC Helix Multi-Cloud Broker variables
| Project variable | Value |
|---|---|
| MCSM_Host | Enter the BMC Helix Multi-Cloud Broker host URL in the following format: |
| MCSM_Username | Enter the user name that enables users to interact with BMC Helix Multi-Cloud Broker. |
| MCSM_Password | Enter the password for the provided username. |
| MCSM_Vendor_Name | This variable is autopopulated. You must not change the value. |
The following variables are inputs from BMC Helix ITSM. Either enter values for these variables or map the appropriate Azure Monitor fields if the data is available:
Project variable | Value |
|---|---|
| ITSM_Company_Name | Enter the company name for which the integration template needs to be run. For example, Calbro Services |
| ITSM_Customer_First_name | Enter the first name of the BMC Helix ITSM customer. |
| ITSM_Customer_Last_Name | Enter the last name of the BMC Helix ITSM customer. |
| ITSM_Incident_Type | Enter any of the following incident types that you want to create:
|
Comments
Log in or register to comment.