Incident creation from TrueSight Operations Management events
BMC Helix Multi-Cloud Broker provides prebuilt integration with TrueSight Operations Management to create incidents in BMC Helix ITSM whenever TrueSight Operations Management events are generated.
Scenario
Workflow
Apex Global implements their requirements by using BMC Helix Multi-Cloud Broker:
| Product | User | Action | Reference |
|---|---|---|---|
BMC Helix Multi-Cloud Broker | Administrator | Set up BMC Helix Multi-Cloud Broker to integrate BMC Helix ITSM with TrueSight Operations Management. | |
BMC Helix Multi-Cloud Broker | Administrator | Set up the required trigger conditions for creating incidents in BMC Helix ITSM. | Creating incidents from TrueSight Operations Management events via BMC Helix Integration Service |
Results
After Apex Global performs the tasks to integrate BMC Helix ITSM with TrueSight Operations Management, TrueSight Operations Management events are synchronized to BMC Helix ITSM incidents in the following ways:
- TrueSight Operations Management generates events when it finds issue with any device.
- BMC Helix Multi-Cloud Broker validates the trigger conditions and creates a ticket in BMC Helix ITSM.
- BMC Helix ITSM displays the incident details in the BMC Helix ITSM: Smart IT console.
Benefits
- Effective ticket management from a single console.
- Easily track issues through automatic ticket creation and updates.
- Remediate issues before a service request is created for the problem.
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