This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

BMC Helix Integration Service overview

BMC Helix Integration Service is a cloud-based solution that enables you to design and automate event-driven tasks across applications. You can connect multiple applications in a single flow, and configure the flow to accomplish a business goal. You can integrate applications running in the cloud environment. 

BMC Helix Multi-Cloud Broker, along with BMC Helix Integration Service, provides out-of-the-box flows and connectors that you can use to integrate BMC Helix ITSM with a third-party application. The flows contain data-like field mappings and trigger conditions that you can configure according to your requirements. You also use the out-of-the-box connectors for the corresponding integrations. If a particular connector does not exist, or an existing connector does not meet your specific business requirements, you can build one from scratch or customize an existing connector to fit your needs.

Components of BMC Helix Integration Service

The following table describe the components in detail:

Component nameComponent descriptionComponent configuration

A connector is used to create a connection between BMC Helix Integration Studio and an external database. The connector helps to send and receive data between applications.

Configure a connector in BMC Helix Integration Studio.

Connector target

BMC Helix Multi-Cloud Broker defines processes to call actions specific to third-party applications to perform different business functions. When a rule triggers a process, it uses the actions defined to implement the business logic for a given business case. The process is associated with a connector target that provides the process with the information required to connect to a third-party service.

Configure a connector target in BMC Helix Innovation Studio.

FlowA flow creates a connection between two connectors that helps you accomplish a certain task. Each flow has a source application and a target application. A triggering event in the source application causes an action to take place in the target application.

Configure a flow in BMC Helix Integration Studio.

Related topic

BMC Helix Integration Service documentation Open link

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