This documentation supports the 21.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Using BMC Helix iPaaS, powered by MuleSoft to integrate BMC Helix ITSM with third-party applications

As an administrator, you can integrate BMC Helix ITSM with third-party applications by using MuleSoft Anypoint platform. It is a data integration technology built to connect a variety of data resources and applications. 

BMC Helix Multi-Cloud Broker, along with BMC Helix iPaaS, powered by MuleSoft provides out of the box integration templates hosted on the Electronic Product Distribution site. A template contains predefined information that you can update and workflows that you can run to implement an integration. 

Learn more about the integration technology in Leveraging integration technologies to integrate BMC Helix ITSM and third-party applications.

Refer the following sections to learn about the available integrations by using BMC Helix iPaaS, powered by MuleSoft:

DevOps integration with Jira Software

Easily log and track any issues that occur during the development of a product. Developers and agents can efficiently collaborate with each other and work on resolving the issues.


DevOps integration with Azure DevOps

Easily log and track work items related to an application lifecycle. Developers and agents can efficiently collaborate with each other and resolve the work items.


Incident brokering integrations for Service Cloud

Broker BMC Helix ITSM incidents to Service Cloud. Agents can manage the tickets, regardless of the application from which they are created.

Ticket consolidation integrations for Service Cloud

Consolidate Service Cloud cases to BMC Helix ITSM. Agents can manage the tickets, regardless of the application from which they are created.

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