This documentation supports the 21.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Using BMC Helix Integration Service to integrate BMC Helix ITSM with third-party applications

As an administrator, you can integrate BMC Helix ITSM with third-party applications by using BMC Helix Integration Service. It is a cloud-based solution that enables you to design and automate event-driven tasks across applications. You can connect multiple applications in a single flow, and configure the flow to accomplish a business goal.

BMC Helix Multi-Cloud Broker, along with BMC Helix Integration Service, provides out-of-the-box flows and connectors that you can use to integrate BMC Helix ITSM with a third-party application. The flows contain data like field mappings and trigger conditions that you can configure as per your requirements. You also use the out-of-the-box connectors for the corresponding integrations.

Refer to the following sections to learn about the available integrations by using BMC Helix Integration Service:

DevOps integration with Jira Service Management

Log and track requests related to application development and management to deliver more customer impact and accelerate critical development work.

DevOps integration with Azure DevOps
DevOps integration with Rally Software

Log and track issues or tickets related to the development of a product in both, BMC Helix ITSM and Jira.

Alert and event integrations with Azure Monitor

Log and track alerts related to your applications and services, and improve their availability and performance.

Alert and event integrations with IBM QRadar

Log and track security or infrastructure threats in your organization.

Alert and event integrations with Truesight Operations Management

Log and track an event from TrueSight Operations Management as an incident in BMC Helix ITSM, and synchronize both the tickets.

Incident brokering integration with Service Cloud

Log and track user service requests as incidents in BMC Helix ITSM and cases in Service Cloud, and synchronize the tickets.

Ticket consolidation integration with Service Cloud

Log and track user service requests as incidents in BMC Helix ITSM and cases in Service Cloud, and synchronize the tickets.

Incident brokering integration with BMC Helix Remedyforce

Broker BMC Helix ITSM incidents to BMC Helix Remedyforce and synchronize the tickets in both applications.

Ticket consolidation integration with BMC Helix Remedyforce

Consolidate BMC Helix Remedyforce tickets to BMC Helix ITSM as incidents, and synchronize tickets and incidents.

Incident brokering integration with AWS

Log and track BMC Helix ITSM incidents in AWS, and synchronize comments and status between tickets in both applications.

Incident brokering integration with vendor BMC Helix ITSM

Broker BMC Helix ITSM incidents to a vendor instance of BMC Helix ITSM and synchronize both the incidents.

Ticket consolidation integration with vendor BMC Helix ITSM

Consolidate incidents from vendor instance of BMC Helix ITSM to your instance of BMC Helix ITSM.





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