This documentation supports the 21.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Use cases

BMC Helix Multi-Cloud Broker, an add-on offering to BMC Helix ITSM, addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Broker provides an out-of-the-box configuration that facilitates the integration of ITSM with multiple cloud service providers and multiple development tracking tools.

Review the following use cases to understand how BMC Helix Multi-Cloud Broker helps make service management more effective.

Use caseDescription
Incident brokering for multiple third-party applications

Incident management for multiple vendors using BMC Helix ITSM.

DevOps integration with multiple Atlassian JIRA Software instances

Facilitate DevOps practices across your organization using BMC Helix ITSM and Jira.

Incident consolidation

Consolidate vendor tickets in to BMC Helix ITSM.

IT operations management integration between Azure Monitor and BMC Helix ITSM

Enable ticket creation and status updates in BMC Helix ITSM based on Azure alerts.

Incident creation from TrueSight Operations Management events

Enable incident creation in BMC Helix ITSM when an event is generated in TrueSight Operations Management.

Incident creation from IBM QRadar offenses

Enable incident creation in BMC Helix ITSM when an offense is generated in IBM QRadar.

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