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This documentation supports the 21.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.
BMC Helix Multi-Cloud Broker 21.3 ... Administering Configuration reference

Salesforce Service Cloud integration reference

As an administrator, you can integrate BMC Helix ITSM with Salesforce Service Cloud to synchronize BMC Helix ITSM incidents and Service Cloud cases by using BMC Helix Multi-Cloud Broker. With this integration, your agents can easily track and collaborate on user issues in both the applications.

To integrate BMC Helix ITSM with Service Cloud, you can use BMC Helix iPaaS, powered by Jitterbit or BMC Helix Integration Service as the integration platform. 

Best practice

We recommend that you use BMC Helix iPaaS to integrate BMC Helix ITSM with Salesforce Service Cloud because it is the go-forward integration solution for the BMC Helix Multi-Cloud Broker integrations.


Refer any of the following topics to get the integration details based on the platform that you choose:

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Last modified by Anushree Chavan on Jul 08, 2021
service_cloud_configuration service_cloud_connectors service_cloud_flows service_cloud_connector_targets externallink

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Remedyforce integration reference
Reference of integration between BMC Helix ITSM and ServiceCloud by using BMC Helix iPaaS
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