This documentation supports the 21.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Reference of integration between Azure DevOps and BMC Helix ITSM incidents by using BMC Helix iPaaS

You can integrate BMC Helix ITSM with Microsoft Azure DevOps to synchronize BMC Helix ITSM incidents with Azure DevOps work items. When a work item is created in Azure DevOps, a corresponding BMC Helix ITSM is created, and the converse is true. This integration enables your service desk agents to collaborate with developers who use Azure DevOps.

BMC Helix Multi-Cloud Broker, along with BMC Helix iPaaS, powered by Jitterbit provides the Sync_BMC_Helix_ITSM_incident_and_Microsoft_Azure_DevOps_work_item.json integration template that you can use to integrate BMC Helix ITSM with Azure DevOps. You configure the integration in BMC Helix Multi-Cloud Broker and deploy the integration template to your BMC Helix iPaaS environment.

List of project variables

The following sections describe the variables that you can update as per your requirements.

BMC Helix iPaaS project variables

Project variableValue
BHIP_API_Name

The default value of this variable is set to BMCHelixITSMIncidentAndAzureWorkItem.

If required, you can change the name.

BHIP_API_User_RolesSpecify the organization roles that should have access to the new API. You can add multiple comma separated values.
Important: If you do not specify any value, all the organization roles get access to the new API.
BHIP_MCSM_API_Profile_Username

The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker.

Enter the user name that should be used while creating the BMC Helix Multi-Cloud Broker API profile.

BHIP_MCSM_API_Profile_Password

The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker.

Enter the password that should be used while creating the BMC Helix Multi-Cloud Broker API profile.

BHIP_Vendor_API_Profile_Type

The integration templates create APIs to accept requests from a vendor.

Enter one of the following API authentication mechanisms that you want to use with this API:

  • BASIC

  • ANONYMOUS

  • APIKEY

BHIP_Vendor_API_Profile_Username

Enter the user name for the security profile that you want to use with the vendor API. 

Important: Provide a value for this variable, only if you select the BASIC option in BHIP_Vendor_API_Profile_Type.

BHIP_Vendor_API_Profile_Password

Enter the password for the security profile that you want to use with the vendor API. 

Important: Provide a value for this variable, only if you select the BASIC option in BHIP_Vendor_API_Profile_Type.

BHIP_Vendor_API_Profile_ApiKey_Name

Enter the APIKEY name for the security profile that you want to use with the vendor API. 

Important: Provide a value for this variable, only if you select the APIKEY option in BHIP_Vendor_API_Profile_Type.

BHIP_HostEnter the BMC Helix iPaaS instance URL where you want to run this project.
BHIP_UsernameEnter the username for the BMC Helix iPaaS instance.
BHIP_PasswordEnter the password for the BMC Helix iPaaS instance.
Enable_BMC_Helix_To_Vendor_Integration

By default, this variable is enabled.

Important: This variable enables the creation of Azure DevOps work items from BMC Helix ITSM incidents, synchronizes updates, and shares comments.

Enable_Vendor_To_BMC_Helix_Integration

By default, this variable is enabled.

Important: This variable enables the creation of BMC Helix ITSM incidents from Azure DevOps work items, synchronizes updates, and shares comments.


Azure DevOps variables


Project variableValue
AzureDevOps_HostEnter https:\dev.azure.com.
AzureDevOps_OrganizationEnter your organization name in Azure DevOps.
AzureDevOps_Personal_Access_TokenEnter the Azure DevOps personal access token that you created earlier.
AzureDevOps_ProjectEnter the project name that you want to use in Azure DevOps.
(Optional) AzureDevOps_Webhook_Area_PathEnter the area path name based on which the Azure DevOps webhook can filter the work items.
(Optional) AzureDevOps_Webhook_TagEnter the tag name based on which the Azure DevOps webhook can filter the work items.
AzureDevOps_Webhook_Work_Item_TypeEnter the type of work item based on which the Azure DevOps webhook events should be filtered. The integration template supports the following work item types:
  • Bug
  • Epic
  • Feature
  • User Story


BMC Helix Multi-Cloud Broker variables

Project variable

Value

MCSM_HostEnter the BMC Helix Multi-Cloud Broker host URL to which the Azure DevOps work items should be synchronized.
MCSM_UsernameEnter the user name that enables users to interact with BMC Helix Multi-Cloud Broker.
MCSM_PasswordEnter the password for the provided user name.
MCSM_Vendor_NameThis variable is autopopulated. You must not change the default value.

The following variables are inputs from BMC Helix ITSM. Either enter values for these variables or map appropriate Azure DevOps fields if the data is available:

Project variable

Value

ITSM_Company_NameEnter the company name for which the integration template needs to be run. For example, Calbro Services
ITSM_Customer_First_NameEnter the first name of the BMC Helix ITSM customer.
ITSM_Customer_Last_NameEnter the last name of the BMC Helix ITSM customer.
ITSM_Incident_Type

Enter any of the following incident types that you want to create:

  • User Service Restoration
  • User Service Request
  • Infrastructure Restoration
  • Infrastructure Event
  • Security Incident
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