Integrating
As an administrator, you can integrate BMC Helix ITSM with various third-party applications to broker, consolidate, and synchronize tickets. You can also synchronize data updates and comments, and map custom fields between the two tickets. With integrations, agents can easily collaborate with each other, get real time updates about the progress of a ticket, and efficiently manage tickets.
The following sections list the third-party applications with which you can integrate BMC Helix ITSM by using an integration technology.
BMC Helix iPaaS, powered by Jitterbit
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BMC Helix iPaaS, powered by MuleSoft
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| Type of integration feature | Third-party application | Reference |
|---|---|---|
| DevOps integration | Atlassian Jira Software | Synchronizing incidents with Jira issues via BMC Helix iPaaS, powered by MuleSoft |
| Atlassian Jira Software | Synchronizing change requests with Jira issues via BMC Helix iPaaS, powered by MuleSoft | |
| Microsoft Azure DevOps | Synchronizing incidents with Azure DevOps work items via BMC Helix iPaaS, powered by MuleSoft | |
| Incident brokering | Salesforce Service Cloud | Synchronizing incidents with Service Cloud cases via BMC Helix iPaaS, powered by MuleSoft |
| Ticket consolidation | Salesforce Service Cloud | Synchronizing incidents with Service Cloud cases via BMC Helix iPaaS, powered by MuleSoft |
BMC Helix Integration Service
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