This documentation supports the 21.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Glossary

This glossary contains terms that are relevant to BMC Helix Multi-Cloud Broker.

Related topic

C

TermDescription

change request

In BMC Helix Multi-Cloud Broker, a formal proposal to update an existing product or system.

cloud service provider

In BMC Helix Multi-Cloud Broker, a company that provides network services, infrastructure, or business applications in a cloud environment on a subscription basis.

connector

In BMC Helix Multi-Cloud Broker, an integration with a BMC application or a third-party application.

case

In Salesforce Service Cloud or AWS, a type of ticket that a user raises for a service issue.

F

TermDescription
flow

In BMC Helix Multi-Cloud Broker , a connection between two connectors that enables you to accomplish a certain task. A triggering event in the source application causes an action to take place in the target application.

See also connector.

I

TermDescription

incident

In BMC Helix Multi-Cloud Broker, an unplanned interruption to an IT Service or reduction in the quality of an IT service.

integration template

In BMC Helix iPaaS, powered by Jitterbit, a collection of project variables and workflows that are used to integrate two applications.

issue tracking system

In BMC Helix Multi-Cloud Broker, a software-based ticketing system used to create, update, and resolve reported user issues.

N

TermDescription
note

In BMC Helix Multi-Cloud Broker, a comment or an activity note for a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system.

See also change request, incident.

O

TermDescription

offense

In IBM QRadar SIEM, a type of event that is generated whenever a security threat occurs.


P

TermDescription
process

In BMC Helix Multi-Cloud Broker, a set of rules and actions to implement the business logic for a given business case.

project variable

In BMC Helix iPaaS, a placeholder for an environment or system setting that user can update to suit their requirements.

T

TermDescription
ticket

In BMC Helix Multi-Cloud Broker, a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system.

See also change request, incident.

V

TermDescription
vendor organization

In BMC Helix Multi-Cloud Broker, a third-party vendor that provides a service to your company.

vendor applicationA business application provided by a cloud service provider.

W

TermDescription

work item

In Azure DevOps, a type of ticket that is created to log and track an effort, a feature, a bug, and so on.

workflow

In BMC Helix iPaaS, powered by Jitterbit, a sequence of tasks that is used to accomplish a goal, for example, to create a record or to update a record.

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