Configuration reference
This section provides details about setting up BMC Helix Multi-Cloud Broker with your applications. For setting up integrations, after you complete the preconfiguration tasks, you must configure flows, connectors, and connector targets. You must also update the integration templates for integrations using BMC Helix iPaaS, powered by Jitterbit.
BMC Helix Multi-Cloud Broker provides prebuilt integrations, meaning you could start using the features by performing basic tenant level configuration tasks such as creating flows from the flow template, setting up trigger conditions and so on. BMC Helix Multi-Cloud Broker provides out-of-the-box mappings and cross application configurations with the various cloud third-party application.
BMC Helix Multi-Cloud Broker supports the following features for the available third-party application:
| Third-party application | Features | Configuration reference |
|---|---|---|
Incident brokering—Brokering tickets from cloud applications to BMC Helix ITSM | ||
AWS Support | BMC Helix ITSM incident to AWS Support incident | AWS integration reference |
Salesforce Service Cloud | BMC Helix ITSM incident to Salesforce Service Cloud incident | Salesforce Service Cloud integration reference |
BMC Helix ITSM | BMC Helix ITSM incident to BMC Helix ITSM third-party application incident | BMC Helix ITSM integration reference |
Ticket consolidation—Consolidate tickets created in multiple cloud applications to a single instance of BMC Helix ITSM | ||
Salesforce Service Cloud | Service Cloud ticket to BMC Helix ITSM incident | Salesforce Service Cloud integration reference |
BMC Helix ITSM | BMC Helix ITSM third-party application incident to BMC Helix ITSM incident | BMC Helix ITSM integration reference |
BMC Helix Remedyforce | BMC Helix Remedyforce to BMC Helix ITSM incident | Remedyforce integration reference |
Jira Service Management | Jira Service Management issue to BMC Helix ITSM incident | Jira Service Desk integration reference |
ServiceNow | ServiceNow incidents to BMC Helix ITSM incidents | ServiceNow integration reference |
DevOps implementation—Create issues between BMC Helix ITSM and DevOps tracking tools like Jira Software, Rally Software (formerly known as CA Agile Central), and Microsoft Azure DevOps | ||
Jira Software |
| Jira integration reference |
Rally Software (formerly known as CA Agile Central) | BMC Helix ITSM Incident to Rally Software Issue. | CA Agile Central integration reference |
Azure DevOps |
| Microsoft Azure DevOps integration reference |
Notification — Create incidents between IT operations management (ITOM) third-party application and BMC Helix ITSM | ||
Microsoft Azure Monitor | Azure Monitor Alert to BMC Helix ITSM Incident | Azure Monitor integration reference |
| TrueSight Operations Management | TrueSight Operations events to BMC Helix ITSM Incident | TrueSight Operations Management integration reference |
Security —Create incidents in BMC Helix ITSM based on IBM QRadar Offenses | ||
| IBM QRadar | IBM QRadar to BMC Helix ITSM | IBM QRadar Security Information and Event Management (SIEM) integration reference |
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