×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

   

This documentation supports the 21.05 version of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.
BMC Helix Multi-Cloud Broker 21.05 Troubleshooting

Troubleshooting system issues

This topic includes information about troubleshooting system issue in BMC Helix Multi-Cloud Broker.

Issues with polling

BMC Helix Multi-Cloud Broker is configured to poll for ticket creation at intervals of three minutes. If it seems like polling is taking longer than three minutes:

  • Ensure that the system time for the BMC Helix Integration Service and the target system are synchronized.
  • In BMC Helix Integration Service, verify that the polling interval is set to three minutes. To check the interval setting, navigate to Catalog > Connectors and click ITSM from the list of connectors. Click Throttling Controls and ensure that the value for Check Triggers Every is set to  three minutes .


Was this page helpful? Yes No Submitting... Thank you
Last modified by Anushree Chavan on May 24, 2021
troubleshooting polling system_issues help_error_troubleshoot

Comments

Log in or register to comment.

Troubleshooting issues with synchronization between providers
Support information
© Copyright 2017 - 2021 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.