Integrating
As an administrator, you can use the available prebuilt integrations to integrate BMC Helix Multi-Cloud Broker with other products like Jira Software, AWS Support, Azure Monitor, BMC Helix Remedyforce, and so on. Also, use the prebuilt integrations to create tickets from one product to another product, for example, from an issue in Jira, create an incident in BMC Helix ITSM.
Apart from these prebuilt integrations, you can implement custom integrations with BMC Helix Multi-Cloud Broker. The procedure to implement a custom integration is different from using a prebuilt integration that involves configuring flows, connectors, connector targets, and so on.
The following table lists the procedures to implement custom integrations:
| Action | Reference |
|---|---|
Develop a custom connector to integrate your service provider with BMC Helix ITSM if the out-of-the-box connectors do not suffice. | Integrating custom connectors into BMC Helix Multi-Cloud Broker |
Broker tickets from a single BMC Helix ITSM instance to multiple Jira instances. | Integrating BMC Helix ITSM with multiple Jira instances |
Send or receive data from an AR System form to a vendor application. | Sending and receiving data between AR System forms and third-party applications |
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